SAP IS-U is SAP’s Industry Specific Solution for Utilities Industry. It is also referred to as SAP IS-U/CCS (Customer Care and Services) SAP Utilities (SAP IS-U) is a sales and information system that supports utility and waste disposal companies. It is also referred to as CR&B (Customer Relations and Billing). The CR&B module has numerous components such as Device Management, Customer Service, Billing and Invoicing and FICA. FICA is actually a component of the FI module, but serves as the AR subsidiary ledger for the CR&B receivables.