Division 01
Electricity
- Segment
- ELEC
- Revenue account
- 4001000
- Profit centre
- PC-ELEC-MAR (example: Dubai Marina)
Fictional company
NextSAP Utilities
A fictional Dubai multi-utility that supplies electricity, water, gas and district cooling to about 5 million customers, run on SAP S/4HANA Utilities and SAP FI-CA.
Worked examples across this site, from FI-CA payment lots to AI agents, happen inside this one company. Use this page whenever you meet a NextSAP name, number or key.
- 5Mcustomers across four utility services
- 1000one company code, four divisions
- 10AI agents across 5 departments
- AEDsingle currency, UAE VAT at the standard 5% rate
Overview
One company, four utilities
NextSAP runs electricity, water, gas and district cooling in one legal company on one SAP system. Customers get one relationship and one account; the four businesses are told apart by division, segment and profit centre.
Company code 1000
NextSAP Utilities
One legal entity and set of books for all four divisions; AED; chart of accounts NXCA
Division 02
Water
- Segment
- WATR
- Revenue account
- 4002000
- Profit centre
- PC-WATR-MAR (example: Dubai Marina)
Division 03
Gas
- Segment
- GAS
- Revenue account
- 4003000
- Profit centre
- PC-GAS-MAR (example: Dubai Marina)
Division 04
District cooling
- Segment
- DCOL
- Revenue account
- 4004000
- Profit centre
- PC-DCOL-MAR (example: Dubai Marina)
HeadquartersDubai, United Arab Emirates
Shared servicesShared services centre in India (finance operations, collections calls, payment clarification)
CurrencyAED (UAE dirham)
SAP organisational structure
How the company is set up in SAP
Read it top to bottom: one client holds one company code, and the company splits into four divisions. Finance and controlling objects sit across all of them.
100SAP clientOne production client on SAP S/4HANA (RISE with SAP, private cloud)
1000Company code · NextSAP UtilitiesOne legal entity and set of books for all four divisions; AED; chart of accounts NXCA
01Division · ElectricitySegment ELEC · revenue 4001000
02Division · WaterSegment WATR · revenue 4002000
03Division · GasSegment GAS · revenue 4003000
04Division · District coolingSegment DCOL · revenue 4004000
Across all four divisions
NXCAChart of accountsOne operational chart of accounts
NX00Controlling areaProfit centres per division and region
ELEC · WATR · GAS · DCOLSegments (IFRS)One segment per division
DXB / NTHBusiness areasDubai and North regions
People
Who's who at NextSAP
The same people appear across articles and series, so you can follow them from one topic to the next.
L
LaylaChief Financial OfficerChairs the finance agents board; signs off finance AI agents
Finance
O
OmarFinance controller
- ElenaCollections lead
- MeeraBilling lead
- Shared services teamIndia: clarification, clearing, collections calls
Procurement
R
RashidProcurement lead
- BuyersCatalogue and free-text requisitions
Human resources
M
MariamHR director
- HR operationsOnboarding, policies, pay changes
Operations
NF
Network and field operationsSubstations, pumping stations, depots
- Maintenance plannersApprove maintenance requests
- Field and depot supervisorsAbout 60 raise requisitions
IT and governance
P
PriyaIT platform owner
- HanaAI governance lead
- DanielInternal audit (independent)
A
ArnavFI-CA consultant (implementation partner)Designs FI-CA processes and the tools NextSAP's AI agents use
Customers
Three customers you'll meet again and again
Each one shows a different way of billing, paying and collecting.
FA
Residential
Fatima Al Mansoori
- Villa in Dubai Marina
- BP grouping RESI · ID 01
- Direct debit (payment method E)
- E-mail bills · electricity, water and gas
MB
Commercial
Marina Bay Café LLC
- BP grouping COMM · ID 02
- Bank transfer (method U), 30 days
- VAT registered (TRN)
- Often pays several bills in one transfer
- Gas supply for its kitchen
AN
Collective bill
Al Noor Property Management
- One bill for many premises (about 120 meters)
- Collective bill account
- Bank guarantee as security
- Large payments that need clarification
- District cooling for its towers
System landscape
The SAP systems behind NextSAP
From the people at the top to the records and networks at the bottom. The core ERP is where bills, payments and the books live.
-
People and channels
- Joule Work for staff
- Customer portal, app and contact centre
- Field crews on mobile devices
-
AI and integration (SAP BTP)
- Joule, Joule Agents and agents built in Joule Studio
- SAP AI Agent Hub (inventory and governance)
- SAP Integration Suite and agent gateway
- SAP AI Core (governed model access)
-
Core ERP: SAP S/4HANA, client 100 (RISE, private cloud)
- SAP Utilities (IS-U): customers, premises, installations, meters, billing and invoicing
- SAP FI-CA: contract accounts, payments, clarification, dunning, deposits
- Finance and controlling: Universal Journal, NXCA, NX00
- Convergent invoicing (BRIM) for selected non-metered services
-
Line-of-business cloud
- SAP SuccessFactors (people and HR processes)
- SAP Ariba (sourcing and suppliers)
-
Outside the ERP
- House bank NXENB (statements, direct debits)
- SCADA and network sensors (electricity grid, water and gas networks, cooling plants)
- Meter reading and smart-meter data (electricity, water, gas)
FI-CA reference
Configuration keys and accounts
Illustrative SAP configuration keys used in NextSAP examples; they are not official codes. Only the row marked "official" comes from the UAE authorities. Open a group to see the values.
Keys and settings 12
| Contract account categories | RE residential · CO commercial · CB collective bill · JT joint · OT one-time |
|---|---|
| BP groupings | RESI · COMM · MIGR (migrated) |
| Dunning procedures | 01 · 02 · 03 |
| Clearing categories and variants | R1 → ZNXR1 · C1 → ZNXC1 |
| Tolerance group | TG01 |
| Correspondence variant | CV01 |
| Payment methods | E direct debit · U bank transfer |
| House bank | NXENB |
| Charges main transaction | 0040 |
| UAE VAT (official) | Standard rate 5% set by the UAE Federal Tax Authority (FTA); e-invoice tax category S (PINT-AE) |
| SAP tax codes (NextSAP keys) | A5 output VAT 5% · V5 input VAT 5% |
| Tax determination code (NextSAP key) | STD5, standard-rated supply; maps revenue to tax code A5 (IS-U/FI-CA table TE011) |
G/L accounts 18
| Account | Used for |
|---|---|
1400100 | Receivables, residential |
1400200 | Receivables, commercial |
1400900 | Receivables, charges (main 6000) |
4001000 | Revenue, electricity |
4002000 | Revenue, water |
4003000 | Revenue, gas |
4004000 | Revenue, district cooling |
4300100 | Dunning charges |
4300200 | Interest income |
6400100 | Interest expense |
2100100 | Security deposits payable |
1130000 | Bank (NXENB) |
1130100 | Bank clearing, incoming |
1130300 | Bank clearing, outgoing |
1190100 | Clarification account |
6300100 | Small differences |
6520100 | Bad debt |
9990100 | Migration clearing |
SAP objects as taught 5
| Posting areas | R000 receivables · R001 revenue (S000/S001 cross-application) |
|---|---|
| Events | 1101 receivables · 1100 revenue · 1017 contract-account defaults · 1010 company-code-group check · 0950 payment-lot selection |
| Dunning tables | FKKMAKO · FKKMAZE |
| Locks | DFKKLOCKS |
| Reconciliation and G/L transfer | FPO4 · RFKKGL20 · RFKKOP10 · FPG1 |
AI agents
Ten agents across five departments
NextSAP's agents in the SAP Business AI, Explained series, with their owner and autonomy level (L1 answers, L4 acts then reports).
- 1HCMLeave and policy Q&AOwner: MariamL1
- 2HCMNew-joiner onboardingOwner: MariamL3
- 3HCMSalary-change requestOwner: MariamL2
- 4FinancePayment clarificationOwner: OmarL2
- 5FinanceCollections prioritiserOwner: ElenaL2 → L3
- 6FinanceBilling anomaly checkOwner: MeeraL2
- 7ProcurementPurchase requisitionsOwner: RashidL3
- 8ProcurementSourcing and supplier riskOwner: RashidL2
- 9Network assetsMaintenance requestsOwner: Maintenance planningL3
- 10Customer serviceCase routingOwner: Customer serviceL4
Reference numbers
Volumes used in examples
Articles reuse these figures so the story adds up from one post to the next.
Unclear incoming paymentsAbout 140 a working day, about 3,000 a month, worth about AED 50 million
Manual clarification effortAbout 9 minutes each, about 450 hours a month
Commercial overdue items (collections)About 2,400 worth AED 18.6 million; about 150 calls a day
Purchase requisitionsAbout 1,100 a month from about 60 field and depot supervisors
New vendorsAbout 60 a month through nine fixed onboarding steps
Goods receipts at central storesAbout 1,800 a month (meters, cables, spares)
Where NextSAP appears
Follow the company through the site
SAP Business AI, Explained26 explainers that follow NextSAP's ten AI agentsSAP AI Components Explained17 guides; worked examples use NextSAPSAP FI-CA knowledge baseContract accounting topics that NextSAP's keys illustrateSAP Utilities (IS-U)Meter-to-cash objects behind NextSAP's billing
NextSAP Utilities is a fictional company. Names, numbers, configuration keys and people are invented for illustration; no real customer landscape is described. SAP and other SAP product names are trademarks of SAP SE.